Privacy and Cookie Policy

croatiavillassales.com (hereafter referred to as “This Site”) is owned and operated by VIP HOLIDAY BOOKER d.o.o., Poljička cesta 20A, 21000 Split, Croatia.
OIB: 07300195235 | MBS: 060290862 | Registered at the Commercial Court in Split
Company Director: Darijo Šarić

VIP HOLIDAY BOOKER d.o.o. (hereafter: “Croatia Villas Sales”, “we”, “us”) is committed to protecting the privacy and personal data of users visiting and interacting with This Site. This Privacy and Cookie Policy explains how personal information is collected, processed, and protected, as well as how cookies are used.

By using This Site, you agree to the terms described in this Policy.

1. Personal Data We Collect

1.1 Data provided by users

When submitting an enquiry, registering interest, or contacting us through forms on This Site, we may collect and store:

• Full name
• Email address
• Phone number
• Country of residence
• Any information voluntarily included in enquiry messages

This data is required for us to respond to your enquiries, prepare offers, process requests, and communicate essential information related to real estate listings and services.

1.2 Data automatically collected

When visiting or browsing This Site, the following technical data may be automatically collected:

• IP address
• Browser type and version
• Device type
• Operating system
• Language settings
• Pages visited and time spent on each page
• Referring websites
• Interaction data (navigation patterns, clicks, etc.)

This information is used for analytics, performance improvements, fraud prevention, and user experience optimization.

2. Purpose of Data Processing

Croatia Villas Sales processes personal data only for legitimate and clearly defined purposes, including:

• Responding to enquiries about villas for sale
• Preparing personalized offers and follow-up communication
• Facilitating real estate mediation services
• Improving the functionality and performance of This Site
• Statistical analysis and marketing optimization
• Ensuring system security and preventing abuse

Personal data will never be sold, rented, or disclosed to unauthorized third parties.

3. Data Protection and Security Measures

We apply strict technical and organizational security measures including:

• Secure servers with restricted access
• Firewall protection and SSL encryption
• Controlled access for authorized personnel only
• Secure physical storage for documentation
• Use of certified third-party payment and communication systems

All staff handling personal data are trained and authorized to manage such information confidentially.

We retain personal data only as long as reasonably necessary to fulfill the purpose for which it was collected, or as required by law.

4. Third-Party Data Processing

We may share necessary personal data with the following categories of partners:

• IT service providers
• Email service providers
• Analytics tools
• Legal advisors
• Security and fraud-prevention partners

All partners operate under strict confidentiality and GDPR-compliant agreements.

We do not store or process full credit card information on This Site. Payments (if any) are processed exclusively through secure third-party providers.

If you submit personal data belonging to a third party, you confirm that you have legal permission to do so.

5. User Rights Under GDPR

Users have the right to:

• Access their personal data
• Request correction or update
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing
• Request data portability

Requests must be submitted in writing to:

📧 info@vipholidaybooker.com
📬 VIP HOLIDAY BOOKER d.o.o., Poljička cesta 20A, 21000 Split, Croatia

All requests will be handled professionally, confidentially, and within statutory timeframes.

6. Changes to Company Status

In the event of the sale, merger, or restructuring of VIP HOLIDAY BOOKER d.o.o., collected data may be transferred to the new owner exclusively for the same purposes described in this Policy.

No data will be disclosed to any third party except as required by law.

7. Use of Cookies

This Site uses cookies to ensure proper functionality, personalized user experience, and marketing optimization.

7.1 What are cookies?

Cookies are small text files stored on the user’s device when browsing the website. They allow the site to remember preferences, recognize returning users, and improve usability.

7.2 Types of cookies used on This Site

A) Technical (Necessary) Cookies

Essential for the correct and secure functioning of the website.

B) Performance Cookies

Used to analyse how visitors use This Site. All collected data is anonymous and helps us improve functionality, navigation, and content.

C) Functionality Cookies

Used to remember user preferences (language, previous searches, viewed properties, etc.).

D) Marketing Cookies

Used for advertising performance measurement and personalized marketing through third-party platforms (e.g., Google, Facebook, Instagram).

7.3 Cookies used on croatiavillassales.com

7.4 Cookie Removal and Control

Users can delete cookies or disable them through browser settings at any time.
However, disabling essential cookies may limit the functionality of This Site.

Instructions are available for:
Chrome, Firefox, Safari, Edge, Opera, and mobile browsers.

8. Contact Information

For questions about this Policy or personal data processing:

📧 info@croatiavillassales.com
📞 +385 21 274 401
🌐 www.croatiavillassales.com
📬 VIP HOLIDAY BOOKER d.o.o., Poljička cesta 20A, 21000 Split, Croatia

All enquiries will be handled professionally, confidentially, and as quickly as possible.

9. Updates to This Policy

This Privacy and Cookie Policy may be updated periodically to reflect legal requirements, business changes, or technical improvements.
The updated version will always be published on This Site.